Last Wednesday, Mike Moran our Chief Strategist hosted a WOMMA Webinar on Listening 2.0. The webinar featured presentations from Mark Kovscek, Senior Vice President of the VivaKi Nerve Center and Pauline Ores, Pricipal Analyst, Social Engagement Strategy of IBM.
If you missed it, don’t worry we’ve got you covered. Below you’ll find a the Cliff’s Notes version of the webinar, an audio recording of the session and the program slides.
- What marks a good Listening 2.0 solution?
- How companies should use Listening 2.0?
- Where is the future of listening technology?
What marks a solution as Listening 2.0?
What the technology and service should provide:
- The ability analyze sentiment, particularly complex commentary such as sarcasm
- The ability to note complex and multiple mentions of a brand within a consumer conversation
- The ability to identify key topics and subtopics for your brand’s conversations
- The ability to demonstrate how topics and conversations are connected to each other and to the brand
- The ability to integrate multiple data types and imaging to create new more holistic views of the world
- The ability to create a global and scalable methodology
How companies use should use Listening 2.0
- Listening should be done at an enterprise level. To be effective it needs to cross over the silos of business units and lead to shared solutions
- Commit to “being in sync” with the market – be willing to reconsider marketing approach, content development and offerings, it can be about joining and taking their lead
- Be ready to take action, whether that is internal change or external engagement. To find ROI brands must be ready to take consumer comments to heart
Where is the future of listening technology?
- Technological improvements in computer translations
- Advanced tracking of message consumption and how it relates to purchase behavior
- Predictive modeling of conversations and conversions